Support Center

We’re here to help you and your partner stay connected

Need help? Browse the FAQ below or contact us directly.

📧 Contact Us

Email Support Usually responds within 24 hours

For general inquiries, bug reports, or feature requests:

[email protected]

Need to delete your account? Visit our Account & Data Deletion page.

❓ Frequently Asked Questions

How do I pair with my partner?

Go to Profile → share your pairing code. Your partner enters the code to connect.

Why isn’t my location updating?

Check: 1) location permission is allowed 2) background permissions are enabled 3) battery optimization is disabled for Together.

How do I enable/disable location sharing?

Open Profile → Settings → Privacy settings, then toggle Location Sharing.

What is Ghost Mode?

Ghost Mode temporarily hides your location from your partner until you turn it off.

How do I cancel my Premium subscription?

Subscriptions are managed by the App Store / Google Play. Cancel it in your store subscription settings.

How do I delete my account?

Go to Profile → Settings → Account → Delete Account. This action can’t be undone.

Why am I not receiving notifications?

Check: 1) Together notification permission 2) system notification settings 3) Focus/Do Not Disturb settings.

📱 App Information

Together

The couples location sharing app that keeps you connected.

Platforms: iOS & Android

Privacy Policy Terms of Service

💡 Pro Tip

For the best experience, keep the app updated and grant the recommended permissions.

帮助与支持

我们会帮助你和另一半保持连接

需要帮助?可以先查看常见问题,或直接联系我们。

📧 联系我们

邮件支持 通常 24 小时内回复

咨询、Bug 反馈或功能建议:

[email protected]

需要删除账号?请访问 账号与数据删除页面

❓ 常见问题

如何与另一半配对?

进入 Profile(我的)→ 分享你的配对码;对方在 App 内输入配对码即可连接。

为什么位置不更新?

请检查:1)定位权限已允许 2)后台权限已开启 3)系统省电/电池优化未限制 Together。

如何开启/关闭位置共享?

进入 Profile(我的)→ Settings(设置)→ Privacy(隐私)→ 切换 Location Sharing(位置共享)。

什么是隐身模式(Ghost Mode)?

开启后会暂时对另一半隐藏你的位置,直到你关闭隐身模式。

如何取消订阅 Premium?

订阅由 App Store / Google Play 管理,请在应用商店的订阅管理中取消。

如何删除账号?

进入 Profile(我的)→ Settings(设置)→ Account(账号)→ Delete Account(删除账号)。该操作不可撤销。

为什么收不到通知?

请检查:1)App 通知权限 2)系统通知设置 3)专注模式/勿扰模式。

📱 应用信息

Together

让情侣更安心的实时位置共享应用。

平台:iOS & Android

隐私政策 服务条款